Refund Policy

At Decooro, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or needs. In such cases, we offer a straightforward and transparent refund policy to ensure your satisfaction.

1. Eligibility: To be eligible for a refund, you must have purchased the product directly from our website, Khaloos.com. We are unable to process refunds for products purchased from third-party retailers.

2. Timeframe: You have 30 days from the date of purchase to request a refund. After this period, we are unable to process any refund requests.

3. Condition: The product must be in its original condition, unused, and in the original packaging. Any signs of wear and tear or damage may result in a partial or no refund being issued.

4. Proof of Purchase: To initiate a refund, you must provide proof of purchase, such as the order number or receipt. This helps us verify the transaction and process your refund more efficiently.

5. Refund Process: Once we receive your refund request and verify the eligibility, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account.

6. Non-Refundable Items: Certain items are non-refundable, including personalized or customized products, gift cards, and downloadable digital content. These items are clearly marked as non-refundable on our website.

7. Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost incurred by us will be deducted from your refund amount.

8. Return Shipping: If you are eligible for a refund, you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.

9. Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

10. Exceptions: In certain cases, we may make exceptions to our refund policy, such as for defective or damaged products. If you believe your product falls under an exception, please contact our customer support team for further assistance.

For any further questions or assistance regarding our refund policy, please contact our customer support team at support@Decooro.com. We are here to help and ensure your satisfaction with our products.